1. Introductory provisions
These terms and conditions (hereinafter the „Terms") govern the mutual rights and obligations between the provider and the client in the provision of vehicle care services under the AquaDrive brand.
Provider:
Business name: Turbo Beast, s. r. o.
Registered office: Sliačska 1219/17, 831 02 Bratislava, Slovakia
Company ID (IČO): 56976429
Tax ID (DIČ): 2122521632
VAT ID (IČ DPH): SK2122521632 (the provider is a VAT payer)
Registered in: Commercial Register of the Municipal Court Bratislava III, section Sro, insert No. [TO BE COMPLETED]
E-mail: info@aquadrive.sk
Phone: +421 903 261 074
(hereinafter the „provider").
The client is a natural or legal person who orders services from the provider.
2. Subject and scope of services
The provider offers professional vehicle care services, in particular steam interior cleaning, leather care, exterior detailing and protection, odour removal and disinfection, as well as other related services listed on the website of the provider.
Services are provided on a mobile basis — at a location specified by the client (home, workplace, or another agreed place) in Bratislava and the wider area, or, by arrangement, also beyond this area.
3. Orders and conclusion of the contract
The client orders a service in advance — by phone, e-mail, or via the contact or booking form on the website. An order includes in particular the type of service requested, vehicle details, the requested date and place of service, and the contact details of the client.
The contractual relationship arises upon confirmation of the appointment by the provider. The provider reserves the right not to accept an order, in particular where it cannot be carried out for operational or technical reasons.
4. Prices and payment terms
Prices of services are listed on the website of the provider and start from the amount stated for each service. The final price depends on the type, condition, and size of the vehicle and on the scope of the selected service; the exact price is confirmed to the client before the work begins.
For the mobile service, travel is added to the price at EUR 1 per kilometre travelled, unless agreed otherwise.
The client may pay for the service in cash or by card after the service is completed. Business clients may also pay by invoice, with the due date stated on the invoice.
5. Time, place of service, and client cooperation
The client is obliged to provide the provider with access to the vehicle at the agreed time and place, as well as adequate space needed to carry out the service.
Before the service, the client is obliged to remove personal belongings, valuables, and documents from the vehicle. The provider is not liable for items left in the vehicle.
The client is obliged to inform the provider of any known damage, defects, or special characteristics of the vehicle and its surfaces before the work begins.
6. Changes and cancellation of an appointment
The client may change or cancel an agreed appointment free of charge no later than 24 hours before it starts. In the event of a later cancellation, or if the client is unreachable at the agreed time or does not allow the service to be carried out, the provider is entitled to charge the costs of the wasted trip, in particular travel.
The provider reserves the right to change the appointment for operational reasons or due to unfavourable weather; the provider will inform the client in good time and arrange an alternative date.
7. Liability for damage
The provider performs services with professional care and uses procedures and products appropriate to the type of surface and vehicle.
The provider is not liable for defects or damage that existed before the service (e.g. worn or cracked leather, damaged or weathered paint, defects caused by previous use), nor for damage arising from incomplete or incorrect information provided by the client.
Any damage demonstrably caused by the provider during the service must be reported by the client without delay; the complaints procedure then applies.
8. Complaints procedure
The client has the right to file a complaint about the quality of the service provided. A complaint must be filed without undue delay after the service, ideally immediately upon acceptance, by e-mail or phone using the contact details of the provider.
In the complaint, the client states identification details, a description of the service, a description of the defect, and the requested method of resolution. The provider issues a confirmation of the complaint and resolves it within the periods set by applicable law.
9. Withdrawal from the contract
A client who is a consumer has the right to withdraw from a contract concluded at a distance within 14 days in accordance with applicable law. The client acknowledges that if they request the service to begin before the expiry of this period and the service has been fully provided, they lose the right to withdraw from the contract.
10. Personal data protection
The provider processes the personal data of the client to the extent necessary to provide the service and in accordance with applicable law, in particular the GDPR and the Act on the Protection of Personal Data. Details are set out in the Privacy Policy document.
11. Alternative dispute resolution
A consumer has the right to contact the provider with a request for redress if not satisfied with the way a complaint was handled. If the provider responds negatively or fails to respond within 30 days, the consumer has the right to file a proposal for alternative dispute resolution with the competent body, which is in particular the Slovak Trade Inspection (SOI). The proposal may also be filed via the ODR platform.
12. Final provisions
Matters not governed by these Terms are subject to the laws of the Slovak Republic.
The provider reserves the right to amend or supplement these Terms at any time; the terms in effect at the time of order confirmation apply to a specific order.
These terms and conditions take effect on 5 June 2026.